8k+ Backer upgrade Plan A

Hey Support , i can’t see my order in my pimax account. Can you help me ? My Order # SO11358. @PimaxQuorra

4 Likes

@PimaxQuorra
I have the same problem.
My order has never shown up in my orders section either.
Can I add mine to the list too please.
SO10777 upgrade plan A

2 Likes

Do you have an email confirmation with a “View Sales Order” button / link?

I can view my backer upgrade order using this link, but not using my store login.

2 Likes

Yes the “View Sales Order” button works for me also but this is not linked to my pimax account.

1 Like

I can click on view sales order in my email & it shows me my sales order/invoice.
In my store account which is where I put my order in, nothing shows under my orders.

Same here. I also can’t see my order in my profile. I’ve already asked the support (ticket#24009).

Hello @benobi @Virtualmisterl

We did forward this issue to our web developer, we will come back to you soon.

Have a nice day.

Sincerely,
Quorra.Pimax

1 Like

I’ve got a feedback from support yesterday:
Dear xxxxxxxxx,
Thank for your supporting & it is no problem with your order .
Then the delivery time for the controllers & base station will be ok next week, but the headset maybe need a little late. Bcs of the Spring Festival Holiday, most of our partner will be back to office until 17th Feb including our production line . before promising the deliver date of your order , we will review our compnonent’s lead time , then repy to you … pls waiting patiently, hope can get your understanding , once we have new news , we will inform you at first time .
Thanks!
Best wishes !

1 Like

OMG, is google-translate that bad?

2 Likes

tbh I’m not sure if my english is better than that :grin:. But I know what they mean.

1 Like

@PimaxQuorra
Has there been any progress on fixing the order not showing under our accounts problem some of us have?
Or is it something that won’t be fixed?
I dont mind if it gets fixed or not as long as you know my order exists & it is in the queue with the rest of them.

Hello Virtualmisterl,

This problem has been fixed last time, was reported by other users. They managed to check their placed order on their accounts.

Yes, we did know your order exists and it is the in queue with others.

Have a nice day.

Sincerely,
Quorra.Pimax

@PimaxQuorra
Thanks for the response.

My order still does not show up on my account under my orders.
That’s fine as long as it exists.

Thanks

My 8K+ arrived last week , problem solved :smiley:

4 Likes

My order still doesn’t show. Very troubling

1 Like

Yeah, same (upgrade plan F though). I even updated the comments to ask them to integrate - no response.

2 Likes

Hello Dr_Qrunch,

We told our web developer on this issue, as they said it was working fine with their webpage.
But it should be something wrong, as you guys are complaining on the missing orders.

Been talking with them, so that they could find error source.

Please be safe.

Sincerely,
Quorra.Pimax

1 Like

Hello Issaqua,

We did forward this error to web developer, they will find the error source and fix it.

Please be safe.

Sincerely,
Quorra.Pimax

1 Like