Dear Pimax Community，
Are you undergoing any experience that your order is disappeared in your account or show some abnormal order status? We are sorry for causing you guys the inconvenience and feeling panic.
The cause of matter was due to the website backstage maintenance start from 10PM GTM+8 and we did not expect the order status will be affected. But no worries on that, as we got the backup data for all the users and everything will be recover once the maintenance is over!
Please be patience with our team! If you got other problems on this issue, don’t hesitate to contact with email@example.com
Have a nice day!