It might have occurred that I am a bit flustered seeing the title to this post. Back in October 2019 (over a year ago) customers (including myself) pre-ordered the MAS or DMAS. We were told shortly after that if we did not own/purchased a Vision model HMD (8K+, 8KX) we would have to send in a ticket stating we will need the KDMAS instead, as the now SMAS and DMAS will not work on the Non-Vision models. Here we are over a year later and I have not seen a single word about when pre-order customers are going to receive their KDMAS even though they are shipping. Including yesterday’s update….nothing about pre-order customers.
This personally is the SEVENTH TIME I have created a post/written a direct email to Pimax officials and I have been COMPLETELY IGNORED every single time. No response at all. I have read post by other customers asking the same question, and just like me they are ignored. Is this what your company does? Act like you don’t know what is going on/stay silent and hopefully it will go away? Your company has taken hundreds, if not thousands of dollars from pre-order customers and thus far have provided absolutely no information on when we will received the product.
So as the above stated………for the seventh time……………when are the customers that pre-ordered the MAS back in October 2019, and due to owning an older model HMD, sent in the ticket requesting the change to the KDMAS (that Pimax requested us do) going to received their head strap?
It’s a shame and downright pathetic that your company simply will not respond to anyone that has asked this question.