My headset cracked (but is still working) and I would like to RMA. Since it’s my only vr headset and I can’t live without one, the wonderful Vivi from customer service offered me to use hotswap service:
“We can send you a new one first just after you paid the deposit 490$ when we receive the faulty one,we will refund the whole deposit. You can click the following link to pay.”
So here’s my questions:
Does anyone ever used the hotswap service offered by Pimax? Any feedback?
If I DON’T use RMA, they offered me a comfort kit AND a silicone sleeve to help protect my cracked headset. Considering that I DON’T plan to sell my pimax in the short term, would you consider this a good deal?
Thank you pimaxers!