Artisan error 10500

i got after yesterday message that usb device is not regonised…
Tried different versions of pitool, different ports, tried to reconnect hmd cable and so on.
No luck so far artisan led stay red and if i try restart service or reboot pc or anything else i get same error.

@Alex.liu

done some cable remounting + reboots and so on now i have image but if i touch pixel density i got weird lines on menus
https://photos.google.com/share/AF1QipML45kOIy56da7cmfgXhdx2iiKslweALc-H5iqzQ3HWTBhMiGj2xU_MEk0eqQt5pQ/photo/AF1QipMZWtW7aVs6YX4tKgtvzBbhE7v-w3YepaSQy5wc?key=Y3NqeHVTQnN5akZvdDNHWXRxcHF3MFplclFKT053

on that video you can see those white lines and so on.
no matter if i try change steamvr pitool or game pixel density same lines appear

Graphic card is 2080 super and x570 aorus motherboard and 3700x processor

Friend tried same settings with he own artisans and there is no problem with those