After waiting for over 6 month for the fast option (Plan F) of getting controllers, I need to share the experience I have had so far.
This is a summary of the support tickets (old system #24,263) (new system #1357) I have open regarding an order made back in Nov 2019, this is the backer can trade for the Index controllers and base station Plan F.
Feb 25th Ticket opened regarding shipping status update but tracking number not valid with courier.
Feb 27th More info requested and given on order number etc.
Feb 27th I an informed shipping not happened due to no UK adaptor, asked if I prefer EU adaptor or wait.
Fed 27th I inform my preference is wait for UK adaptor
Fed 28th Informed my order will be “send to around next week”
Apr 29th I request updated on order
Apr 30th Informed my order will be sent next week
May 12th I request update on order
May 12th I am informed order will be shipped by May 15th
May 16th I request update on order
May 18th I am informed they need to check status
May 20th I request update on order
May 22nd I an informed shipping not happened due to no UK adaptor, asked if I prefer EU adaptor or wait.
UNLIKE FEB 27th - THIS TIME I GO FOR THE SEND IT NOW OPTION
May 22nd I request shipment ASAP with EU adaptor
May 28th I am informed they are out of stock
Jun 7th I request updated on order
I anyone wants to see the full dialog I am happy to share.