I wanted to login to my Pimax store account but I couldn’t.
First of all, I am redirected to https://jp.pimax.com/ which I don’t think existed when I preordered my 8K X back in October. At least there was no forced redirect.
One big issue you have with your Japanese page is that there is no button that says “Login” after you click on the account icon at the top of your page. There is one black button that says ”新規登録” which means New Registration.
I figured the button could be a mistranslation since below the button, there is a clickable text that says “アカウントを作成する” which means create a new account.
So I enter my email and password then press the black button, I am taken to another page that says my password is wrong. After a few rinse and repeat, I decided to reset the password. So I enter my email and click on the green button which says “参加する” which means participate…
I am told that the account could not be found.
I have logged into the account numerous times before so that shouldn’t be the case.
My best guess atm is that the English page and this new Japanese page that doesn’t share the account database, but since I am redirected automatically, I have no way to find out.
I would like to avoid getting myself a VPN, just to try if I can login to my Pimax Store account.
Would be glad if anyone can help.
Edit: It came to my mind that the support account is a separate account so I sent a ticket shortly after this. I’ll leave the post in case anyone runs into a similar situation.