According to UploadVR, Pimax is moving customer support back to China.
If that’s true, the reason given (misunderstanding due to language) is total bullshlt. Wherever you’ll install support center(s), discussions are in english. Unless support team doesn’t speak english, the situation would be the same.
IMO that’s ONLY a money matter. That’s not a shame but be honest and don’t tell bullshlt excuses (we’re not stupid ^^). Last weird thing, UploadVR said there’s no trace of this interview on MRTV channel…
Anyway… I think this article raises questions like:
- first of all, is it true?
- do you think your new organisation will lower time to solve a simple ticket or replace a product?