I understand your desire for quality control and that is encouraging, but you are several months late on delivering a product that was bought and paid for already and delivered a product that has absolutely horrific audio by contrast. Like, it is worse than $5 headphones from the local gas station. I love my headset, but this is a horrific way to run a business and you should be ashamed. For example, I have to deal with running a separate headphone set because the audio is so poor. It is clumsy, and difficult and the only way for me to fix that is to buy a new one. But now I’m spending even more money to fix a problem that you all created by selling me a product that wasn’t available and wasn’t advertised as not available.
What you should consider is how you can, in a non-monetary way, make your clients who you are dragging through your development process (that they didn’t sign up for!) feel as though they aren’t just getting the sh*t end of the stick and are waiting based on hopes and dreams that you continue to give them.
Btw - this is the exact type of business to consumer interaction that, when people ask me if they should get a Pimax, I have to tell them no, unless you are willing to deal with a very poorly logistically run company to do so. What is sad is that you easily have the best looking headset on the market and i still can’t recommend it.