February 17, 2020
Dear Pimax Enthusiasts,
Here is the latest update.
First, we are very saddened for those who have been personally affected by the CoronaVirus outbreak both here in China and people in countries where this has spread. This has not only affected a great deal of production in China, over 1,500 people have lost their lives and their families are forever effected by this tragic outbreak.
After having a number of meetings with our supply chain partners we are ready to disclose our initial findings. As is true for a great many companies across China our production lines have also been affected causing some parts to have additional leadtime and limited production staff with some partners.
We did resume work in our offices and normal locations on February 10th but with some government imposed restrictions, over 80% of us are set to work from home to avoid any risk of virus spreading.
This has resulted in some delays but our goal is to rapidly resume and even increase our production to try to make up for lost time. For the moment we have prioritized 8k+ and 8kX production over Artisan production in order to accelerate deliveries of those product lines. We will also make every other effort possible to further accelerate production as opportunities present themselves to do so.
Included with this notice we are releasing some information below that should give you some idea about what the level of delay for each product will likely be affected.
If you have further questions please don’t hesitate to ask us and we would like to offer all of you our profound THANKS for your continued support and pushing forward with our shared dream of amazing, immersive experiences.
8kX / Some materials are delayed for 3 weeks. Samples late march, first batch build expected April 2nd. We will advise further as we progress on ramping up this production with more information.
8k+ / Some materials are delayed but next batch back is back production today / February 17th.
Artisan / We are slowing down Artisan production to prioritize 8kX and 8k+ production. We will fully resume these at a later date.
MAS / Next sample sets end of February. Small batches in March, full ramp in end of April. Goal is very high volume production during the summer with numerous smaller batches deliveries leading up to summer.
Index Controllers and Base Station deliveries / We have these in stock and are resuming these shipments now.
Packaging / We must temporarily use the original packaging for the next deliveries of the 8k+.
Hand Tracking Module / We are currently in production on the first 100 sets of the hand tracking modules and we will be displaying this version at GDC 2020 with the initial shipments in April 2020.
Eye Tracking Module / We have continued to refine the eye tracking module and as this involves our partner we are still gathering information on the release. We were able to show a universal DFR driver at CES and are still refining both that and other features as well. We will advise further on this module soon once we have had more meetings with our partner.
God Bless Everyone
Have a nice day