Edit 2: Pitools update made no difference.
So I finally got time last night to actually sit and play some games without interruption. I spent some time in Half Life: Alyx, Onward, & Karnage Chronicles.
Unfortunately, I have a serious issue with the headset. Worse than the eye strain mentioned in my last post.
In dark scenes, the bottom-right quadrant of the Left Screen seems to disproportionately darkens as compared to the right screen. It either doesn’t happen or isn’t noticeable in lit scenes/menus/etc… but can easily be noticed in dark scenes or even just in the empty steamVR circular-grid-floor environment (whatever its called). If I were to compare the effect with something, it’s like I’d stared at the sun and have an afterimage darkening that part of my vision. Really disorienting, and gives that “maybe I need to turn on parallel projection” feel when certain game effects don’t render properly in both eyes (except it’s anything in that part of the screen).
I’m obviously not an expert on the tech, but after spending about two hours with one eye closed trying to see where the problem lies, it seems to me it’s either a bad screen or a defective lens.
(removed paragraph on not finding support ticket now that I found it).
Can anyone at Pimax (@PimaxUSA ?) get back to me and discuss next steps? I really want to keep this headset, but I can’t do so if I have to struggle with both eye strain from IPD irregularities (as compared to the 5k+) AND inconsistent brightness.