- Problem description:
Yesterday I received a lot of private messages from Pimax users, and they all came to ask me why their orders have not been shipped yet. I checked their orders and then I found a problem:
Their orders were partially refunded once because the price had been changed. The order time then became the new time when the order was modified. Thus these orders were put behind the original waiting list so the delivery time being delayed. For example, A customer bought 8kx in October, but there was something wrong with his/her order. In December, the customer changed the order correctly, and the time of placing the order was then changed to December. This is why some people haven’t got their products while those who were supposed to be later than them did.
We must admit that this is our mistake. Until today, we have been delivering goods to customers smoothly every working day. However, we haven’t realized the above incidents. No wonder we are keeping delivering goods, yet some customers still complain about our delivery speed. This is a terrible error in our order processing system, a total disaster! I sincerely apologize to everyone here. We are really sorry for every customer whose orders were influenced by this.
- Processing method
After this problem being detected, I immediately reported this serious issues to my company and we have made a solution to this emergency. Now I can directly deliver the goods to the customers whose orders have been delayed by this special reason. For all customers of this type, the priority of your delivery will be promoted to the highest level.
If you are a customer who meets the above problems, please contact me via message and tell me your order number. I will check your order and confirm whether your order is delayed due this refund issue. I will record your order on my worksheet. Every working day from today, I will hand over the order number in the worksheet to the shipping department, and let them arrange the shipment for you immediately. In order to ensure the transparency and credibility of the work, I will continue to update the processing results under this topic post.
- Notes and declarations
a. I will only arrange shipments for customers whose order time is delayed by this specific mistakes. This does not include those who actively change the order plan, please be aware of this.Not everyone can be arranged to ship in advance with me. This is not a fast channel, we must ensure fairness.
b. This is not an overnight job. I may need some time. After you tell me your order information, I will arrange your shipment, which may take one week.
c. Our delivery situation is currently very optimistic. A stable quantity of 8kx is shipped everyday by FedEx which has a fast and very stable delivery speed.
d. I once again apologize for everyone on behalf of Pimax. I know that what I am doing is just a remedy and the irreparable damage has been done. I am really sorry for that. Now I am here, I will fix it and fight for you!