no support hasn’t improved at all - I thought it had based on a few comments but then as soon as I commented that I had a load of people reply to me telling me they are still waiting months for replacement lenses or cables etc.
sweviver and Kevin are not generally very helpful - they call customers asking for information “trolls” or “conspiracy theorists” when the customer ends up being correct and Pimax finally admit it, they don’t appear to have any ability to get correct information out of Pimax any more than the rest of us
the CEO’s apology doesn’t mean very much if nothing else changes
a few product improvements don’t really help people who were thrown under the bus and get no support on their products that are already falling apart a month or so out of an unusually short warranty, and that was fundamentally mis-sold or bait and switched.
the optical cable they are releasing is 5m, which is the same length as their current cable, they said they /might/ do a longer cable, cable adaptors for laptops already exist, a pimax branded one isn’t a massive improvement no
the core issue with pimax is customer support, I’ve had 5 responses to my ticket from pimaxquorra, but my actual issue is still not solved in 6 months, so how is pimaxquorra responding to say they are “working on it” for 6 months an “improvement”? incremental changes to product don’t mean anything if it still takes 3+months to get any sort of response on a support issue, the product you have is nothing like what was sold or you don’t even have any of your hardware that you paid for 3 years ago