I uninstalled Pitool, every Pimax folders to make a clean install. I tried many usb ports, but all I get is “Leap Motion device not ready”. In leap motion control panel, device status is “disconnected”. Windows recognises a new device when I plug the leap motion.
I could plug an usb-c sdcard adapter to my hmd, it works: the usb-c port is not faulty.
I spent a whole month with the support team to be delivered (they needed weeks to understand they mixed my french adress with somebody else in Hungary…), so I’m not enthousiast to open a 3rd ticket again.
Btw, as indicated in these 2 other threads it seems to be a software issue.
I have exactly the same problem and as they said, the support team couldn’t do anything.