Help Pimax 5k Plus (Yellow Light after Update)

Hi, I’m Isabel and I recently bought some used Pimax 5K+ plus, I’ve been using and testing them for a while.

Pitool had an update available, I think it was 269 and after updating the Pimax 5k+ it no longer When turning on, it stays with a flashing yellow light.

It tells me that it does not detect the HDMI/DP disconnected.

This has happened after the update, I have tried to find a way to solve the problem, I have found some files, which are to update the Pimax in DFU mode, but I have not had any luck with this, the Pimax is programmed but it returns to light yellow.

The files used were P2_D262.dfu, 260, 264 and others, but the light keeps flashing yellow

Please, Pimax Technicians, ¿can you help me with this problem?, thanks

PimaxLog:

########HMD connected at 2022-07-27 01:16:51########

product   name: Pimax P2C

bootloader Ver: R132

firmware   Ver: R2.1.255.269 - id_e977219_20201112

board   serial:  xxxxxxxxxx0083

module  serial: xxxxxxxxxx0083

product serial: xxxxxxxxxx0083

work      mode: normal

panel     type: panel_b5x

BoardFCT result: 0x00020000

HmdFCT   result: 5000

release  flag: 6000

brainwarp flag: False

panel left  flick level: 0a

panel right flick level: 0a

panel left  bright level: 45

panel right bright level: 45

last display state      : STATE_NONE

current display state   : STATE_NONE

EE Flash selftest result: 0

Current Calibrate Flag  : False



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 0x080089E0:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008A00:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008A20:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008A40:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008A60:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008A80:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008AA0:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008AC0:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008AE0:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008B00:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008B20:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008B40:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008B60:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008B80:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008BA0:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008BC0:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008BE0:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008C00:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008C20:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008C40:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008C60:  FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

####################DP LINK INFO START#########################

invalid parameter

chicago i2c read nok, maybe dp chip power off

####################DP LINK INFO END#########################

Debug mode set OK: hid !

LOOP[TRACE] 18. 8515: [DB_instance] init ok
LOOP[TRACE] 1a.38872: [EEPROM_read] EEPROM_read pos:258, size:2, val:ffff
LOOP[TRACE] 1a.31021: [pure_init] start ... 
LOOP[TRACE] 1ce.38948: [pimax_board_id_get] board ADC value 0.805664
LOOP[TRACE] 1ce.31001: [pimax_board_id_get] P2 6.0
LOOP[TRACE] 1ce.25609: [LED_Init] entry
LOOP[TRACE] 1d3.31461: [led_set_state] led state is set to 0


LOOP[TRACE] 1d4.29468: [LED_Init] exit
LOOP[TRACE] 1d4.24679: [core_init] start ... 
LOOP[TRACE] 1d5.12692: [chicago_reset] =(void), enter !
LOOP[TRACE] 1d8.39628: [chicago_set_current_state] >(state=0x00), curent_state=0x00, last_state=0x00
LOOP[TRACE] 240.38581: [panel_type_get] ADC VALUE: 710.595703; Panel type: panel_b5x
LOOP[TRACE] 240.29476: [__panel_b5x_instance] =(void), name=panel_b5x, type=0x03
LOOP[TRACE] 244.36198: [EEPROM_read] EEPROM_read pos:16, size:2, val:5a
LOOP[TRACE] 244.25862: [CHICAGO_init] out, current framrate: 90
LOOP[TRACE] 248.32626: [PANEL_DB_get_brainwarp_type] brainwarp_type is FALSE
LOOP[TRACE] 249.22746: [EEPROM_read] EEPROM_read pos:18, size:2, val:1
LOOP[TRACE] 249.12192: [dev_0_init] start ... 
LOOP[TRACE] 249. 7153: [LTR303_Init] entry
LOOP[TRACE] 334.39646: [LTR303_Init] exit
LOOP[TRACE] 334.34878: [usb_init] entry
LOOP[TRACE] 406.12673: [usb_init] exit
LOOP[TRACE] 406. 8014: [dev_1_init] start ... 
LOOP[TRACE] 408.39804: [EEPROM_read] EEPROM_read pos:260, size:2, val:55
LOOP[TRACE] 408.32504: [take_apart_init_check] entry:55
LOOP[TRACE] 408.26835: [take_apart_init_check] (=e_error_take_apart_spk) enter
LOOP[TRACE] 408.20523: [usb_init] entry
LOOP[TRACE] 408.15920: [usb_init] exit: not process
LOOP[TRACE] 409.36937: [led_set_state] led state is set to 9


LOOP[TRACE] 630.39507: [led_set_state] led state is set to 8


LOOP[TRACE] 857.39498: [led_set_state] led state is set to 9


LOOP[TRACE] a7e.39500: [led_set_state] led state is set to 8


LOOP[TRACE] ca5.39493: [led_set_state] led state is set to 9


LOOP[TRACE] ecc.39507: [led_set_state] led state is set to 8


LOOP[TRACE] 10f3.39502: [led_set_state] led state is set to 9


LOOP[TRACE] 131a.39501: [led_set_state] led state is set to 8


LOOP[TRACE] 1541.39460: [led_set_state] led state is set to 9


LOOP[TRACE] 1768.39454: [led_set_state] led state is set to 8


LOOP[TRACE] 198f.39467: [led_set_state] led state is set to 9


LOOP[TRACE] 1a13.34324: [EEPROM_read] EEPROM_read pos:8, size:2, val:2d
LOOP[TRACE] 1a14.21616: [EEPROM_read] EEPROM_read pos:10, size:2, val:2d
LOOP[TRACE] 3116.39460: [led_set_state] led state is set to 8


LOOP[TRACE] 3195.38413: [i2c_long_w] I2C1 NOK-8e:0,1-1,cause:3,cycle:3168
LOOP[TRACE] 3195.29748: [i2c_write] failed, retry to init i2c
LOOP[TRACE] 319a.23253: [i2c_long_w] I2C1 NOK-8e:0,1-1,cause:3,cycle:3164
LOOP[TRACE] 319a.14043: [i2c_write] failed, retry to init i2c
LOOP T341f: [led_set_state] led state is set to 9


LOOP T3649: [led_set_state] led state is set to 8


LOOP T3873: [led_set_state] led state is set to 9


LOOP T3a9d: [led_set_state] led state is set to 8


LOOP T3cc7: [led_set_state] led state is set to 9


LOOP T3ef1: [led_set_state] led state is set to 8


LOOP T411b: [led_set_state] led state is set to 9


LOOP T4345: [led_set_state] led state is set to 8


LOOP T456f: [led_set_state] led state is set to 9


LOOP T4799: [led_set_state] led state is set to 8


LOOP T49c3: [led_set_state] led state is set to 9


LOOP T4bed: [led_set_state] led state is set to 8


LOOP T4e17: [led_set_state] led state is set to 9


LOOP T5041: [led_set_state] led state is set to 8


LOOP T526b: [led_set_state] led state is set to 9


LOOP T5495: [led_set_state] led state is set to 8


LOOP T56bf: [led_set_state] led state is set to 9


LOOP T58e9: [led_set_state] led state is set to 8


LOOP T5b13: [led_set_state] led state is set to 9


LOOP T5d3d: [led_set_state] led state is set to 8


LOOP T5f67: [led_set_state] led state is set to 9


LOOP T6191: [led_set_state] led state is set to 8


LOOP T63bb: [led_set_state] led state is set to 9


LOOP T65e5: [led_set_state] led state is set to 8


LOOP T680f: [led_set_state] led state is set to 9


LOOP T6a39: [led_set_state] led state is set to 8


LOOP T6c63: [led_set_state] led state is set to 9


LOOP T6e8d: [led_set_state] led state is set to 8


LOOP T70b7: [led_set_state] led state is set to 9


LOOP T72e1: [led_set_state] led state is set to 8


LOOP T750b: [led_set_state] led state is set to 9


LOOP T7735: [led_set_state] led state is set to 8


LOOP T795f: [led_set_state] led state is set to 9


LOOP T7b89: [led_set_state] led state is set to 8


LOOP T7db3: [led_set_state] led state is set to 9


LOOP T7fdd: [led_set_state] led state is set to 8


LOOP T8207: [led_set_state] led state is set to 9


LOOP T8431: [led_set_state] led state is set to 8


LOOP T865b: [led_set_state] led state is set to 9


LOOP T8885: [led_set_state] led state is set to 8


LOOP T8aaf: [led_set_state] led state is set to 9


LOOP T8cd9: [led_set_state] led state is set to 8


LOOP T8f03: [led_set_state] led state is set to 9


LOOP T912d: [led_set_state] led state is set to 8


LOOP T9357: [led_set_state] led state is set to 9


LOOP T9581: [led_set_state] led state is set to 8


LOOP T97ab: [led_set_state] led state is set to 9


LOOP T99d5: [led_set_state] led state is set to 8


LOOP T9bff: [led_set_state] led state is set to 9


LOOP T9e29: [led_set_state] led state is set to 8


LOOP Ta053: [led_set_state] led state is set to 9


LOOP Ta27d: [led_set_state] led state is set to 8


LOOP Ta4a7: [led_set_state] led state is set to 9


LOOP Ta6d1: [led_set_state] led state is set to 8


LOOP Ta8fb: [led_set_state] led state is set to 9


LOOP Tab25: [led_set_state] led state is set to 8


LOOP Tad4f: [led_set_state] led state is set to 9


LOOP Taf79: [led_set_state] led state is set to 8


LOOP Tb1a3: [led_set_state] led state is set to 9


LOOP Tb3cd: [led_set_state] led state is set to 8


LOOP Tb5f7: [led_set_state] led state is set to 9


LOOP Tb821: [led_set_state] led state is set to 8


LOOP Tba4b: [led_set_state] led state is set to 9


LOOP Tbc75: [led_set_state] led state is set to 8


LOOP Tbe9f: [led_set_state] led state is set to 9


LOOP Tc0c9: [led_set_state] led state is set to 8


LOOP Tc2f3: [led_set_state] led state is set to 9


LOOP Tc51d: [led_set_state] led state is set to 8


LOOP Tc747: [led_set_state] led state is set to 9


LOOP Tc971: [led_set_state] led state is set to 8


LOOP Tcb9b: [led_set_state] led state is set to 9


LOOP Tcdc5: [led_set_state] led state is set to 8


LOOP Tcfef: [led_set_state] led state is set to 9


LOOP Td219: [led_set_state] led state is set to 8


LOOP Td443: [led_set_state] led state is set to 9


LOOP Td66d: [led_set_state] led state is set to 8


LOOP Td897: [led_set_state] led state is set to 9


LOOP Tdac1: [led_set_state] led state is set to 8


LOOP Tdceb: [led_set_state] led state is set to 9


LOOP Tdf15: [led_set_state] led state is set to 8


LOOP Te13f: [led_set_state] led state is set to 9


LOOP Te369: [led_set_state] led state is set to 8


LOOP Te593: [led_set_state] led state is set to 9


LOOP Te7bd: [led_set_state] led state is set to 8


LOOP Te9e7: [led_set_state] led state is set to 9


LOOP Tec11: [led_set_state] led state is set to 8


LOOP Tee3b: [led_set_state] led state is set to 9


LOOP Tf065: [led_set_state] led state is set to 8


LOOP Tf28f: [led_set_state] led state is set to 9


LOOP Tf4b9: [led_set_state] led state is set to 8


LOOP Tf6e3: [led_set_state] led state is set to 9


LOOP Tf90d: [led_set_state] led state is set to 8


LOOP Tfb37: [led_set_state] led state is set to 9


LOOP Tfd61: [led_set_state] led state is set to 8


LOOP Tff8b: [led_set_state] led state is set to 9


LOOP T101b5: [led_set_state] led state is set to 8


LOOP T103df: [led_set_state] led state is set to 9


LOOP T10609: [led_set_state] led state is set to 8


LOOP T10833: [led_set_state] led state is set to 9

1 Like

Hi Isabel:
Welcome to OpenMR ! :grinning: :raised_hands:
You may need to submit a ticket to our helpdesk;Submit a ticket : Pimax Support
Our technician will be help you to diagnose the tracking problem and fix it.
If please let me know if you didn’t receive any response from our support!
Sincerely

1 Like

Hello good morning, I bought this viewer from another person, I think I have no guarantee, can the technical service assist me?

The truth is that I am very worried, because I am not able to solve the problem by myself
How should I make the ticket in my position?

Thank you for your attention

Hello, I have created a Ticket:
Pimax 5k Plus (Yellow Light after Update 269) #30085

Assigned to : Criss Wang

I am not sure that all the data is correct, but I hope you can help me and solve my problem.

2 Likes

that’s will do .
I 'll take a look at it with the technician and Criss will reply you later

3 Likes

Thank you very much

1 Like

My problem was solved by the Pimax technical service.

Thank you hammerhead_gal and Criss Wang for the attention you gave me.
Thank you very much for serving me in my situation, really, thank you very much.

Now I can continue to enjoy my Pimax 5k Plus.

3 Likes