How to change order From MAS to Eye Tracking

@PimaxQuorra
G’Day Quorra I wonder if you could advise me on changing an order I have for MAS
I have sold my 5KXR so I do not require the MAS as the new 8KX already has one,
how do I go about changing the MAS for Eye Tracking with a cash change over.
Thanks

Hello Dennis,

If you are looking to change your MAS for Eye Tracking, please kindly create a ticket at the Support Page.
Portal - https://support.pimax.com/en/support/home

Notify our support team about your request, they are willing to help you on this changes.

Sincerely,
Quorra.Pimax

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Hi Quorra,
Maybe you can help me, after 8 days I finally get a reply from support saying

(Sorry for your long waiting! I am here for you.
You can not change MAS for Eye Tracking with a cash change over cause they are give you for free and you did’t pay for it actually. W e are sorry. )

Order # SO10900 is the order number I paid for the MAS, it was for the 5KXR which
I no longer have, can you please sort this out.

@PimaxQuorra

Hello Skellum,

Besides the order number, could you share us the ticket number?
Maybe they have the misunderstanding, as you purchased the SMAS and it’s not from the stretch goal.

Sincerely,
Quorra.Pimax

1 Like

#3122 Thanks Quorra…

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@PimaxQuorra

Any news mate on my #3122 query ? also I still cannot access my account

Thanks

Hello Skellum,

Please PM us your registered email address. We will ask the web developer to look at it.

Sincerely,
Quorra.Pimax

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Hello Skellum,

We spoke with the support team, as the eye tracking module is not open for sale on our Pimax store, we couldn’t help you to proceed it.
But they will remark your order so that once the Eye Tracking is released, our team will assist you to change it.

Sincerely,
Quorra.Pimax

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Thanks so much for your welcome assistance,which PM do I send my registered address to please.??
@PimaxQuorra

Also in regard to the eye tracking module,that’s fine thank you.

Regards
Skellum

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Hello Skellum,

Just PM to @PimaxQuorra , we will assist you to check the abnormal account.

Sincerely,
Quorra.Pimax

3 Likes