I Need Help With My Tickets

I have created a ticket for a faulty cord on my 8k+ ticket # 24541 and received approval for replacement back in August 2019 but have never received the cord and cannot get a response on my ticket!

Furthermore I purchased that same 8k+ at the $999.00 price point on November 4th 2019 and have not received the smas that is supposed to come with it. Order S05701 it has been over a year!

Also I have requested a refund for the eyetracker that I paid for like 5 months ago. Mostly because they never sent it to me and the reviews don’t seem to be good anyway. I have never received a response to my request for the refund. Order S065701.

I WOULD LIKE TO GET THESE RESOLVED!
@PimaxUSA
@PimaxQuorra
@SweViver
@anyonethatcanhelp

3 Likes

Hello,

We have the response from the support.
The replacement stuff is now undergoing processing, while the refund for ET Module, you might need to log a new ticket, and provide it to us, they will help you to process it once receive the new ticket info.

Sincerely.

Hi quanentanglement,

Have your problem been solved?
If not,please submit a ticket through the following link, where our technical support team will provide individualized solutions for you.

Regards,
Apple