I have created a ticket for a faulty cord on my 8k+ ticket # 24541 and received approval for replacement back in August 2019 but have never received the cord and cannot get a response on my ticket!
Furthermore I purchased that same 8k+ at the $999.00 price point on November 4th 2019 and have not received the smas that is supposed to come with it. Order S05701 it has been over a year!
Also I have requested a refund for the eyetracker that I paid for like 5 months ago. Mostly because they never sent it to me and the reviews don’t seem to be good anyway. I have never received a response to my request for the refund. Order S065701.