Illegal device? Excuse me?

I just updated pitool and it says that my device is illegal…https://imgur.com/4OsaFUG

This headset was purchased directly from pimax official website!

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Strange, have restartet the computer.

Yes, I did reboot my device and pc afterwards.

then go back to 261 or 25x until the problem is found.

@Heliosurge any idea?

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Never saw that message. File a support ticket as it mentions in Pitool. @PimaxQuorra @Alex.liu

Thanks @dstar for the poke.

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please send your SN to the doman to check your device

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Thank you for quick reply.
I sent SN to @Doman.Chen

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I rolled back to old version and it works as intended now. It seems as if the newest update is what caused this issue.

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I have same issue. I have pm’d SN to @Doman.Chen

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I have same issue with my artisans. Old firmware version works fine

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