Yeah that’s the right place, is that the first timestamped error before the crash occurs? Unfortunately the pic error just states that there was an unexpected crash, which doesn’t enlighten us much You can sort by Date and Time, and then also filter the results for only Critical errors under the search option. But don’t worry too much about that, there’s probably not much there.
For BlueScreenView, download from the link I posted - it doesn’t install, you can just download and run it. Do scan it with AV software first just to be extra cautious, but should be fine. I also see from Neal’s links that some AV software can in fact be the cause of the problem in the first place, so try to temporarily disable AV and run the controllers at some point to test that as well.
OK, as the instructions say, first check that Windows is set to record minidumps (the main dumps are very large).
For XP, 7 etc there’s a link: http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
For Win 10, to get to the same option
- Right click the Start button, and choose System.
- Way over in the top right, there’s System Info. Click on this.
- On the old style menu that pops up, choose Advanced System Settings.
- Under Startup and Recovery, choose the Settings button.
- Under System Failure:
a. You may have a tick box option enabled to Automatically Restart. You can untick this if you want to see error messages before a reboot, but as you get to see the Critical Process Died error already, it sounds like you can skip this.
b. Under Write Debugging Information, switch the dropdown to Small Memory Dump (64k). This also sets the folder location, which by default is C:\Windows\Minidump, depending on where Windows is installed. Check as appropriate.
Hopefully after a crash, it will successfully record a minidump file. It’s not always guaranteed unfortunately, depends on the severity of the crash. But I think Win10 should handle it better than previous OSes.
If you find one, you can run BSV and drag and drop the file in to read the details - and hopefully you get some meaningful info about the process having trouble.
" Version 1.55:
- Added Drag & Drop support: You can now drag a single MiniDump file from Explorer into the main window of BlueScreenView."
Fingers crossed, good luck! Depending on what you get, someone here (or perhaps even Valve or Pimax) can help you troubleshoot why the identified process is triggering this.