If you are a customer who feels due to the language barrier that Pimax did not understand or properly interpret a request please post your examples in this thread. (if you are not comfortable posting them here you can also PM me your story.)
We need specific instances of this to create a supplemental training program and prevent this from occurring in the future.
Also if you have an active support ticket where you feel this issue is preventing your issue resolution please let us know. (You can PM me directly).