After installing the latest FW 294 dfu, my 8KX developed light house tracking fault. Spent hours trying to rectify the issues by installing different Pitools and FW, restarting PC, nothing helps. I was at the stage of retting my whole PC, but luckily I did not.
Issued a ticket to support and got a reply within 3 hours and they gave me instructions step by step to resolve the problem. The first thing I try is the method below, restarted Pitool few times and viola! Everything was tracked. So I thought I post this here in case someone encounter the same issue as me.
DELETE CONFIGURATION FILES
When you find the headset is not tracking, please try to :
delete the contents of
C:\ProgramData\pimax\runtime\config\lighthouse (don’t worry - they’ll be
recreated automatically when restarting the service in the next steps)
Click “restart service” on the Pitool as below: