First of all, I promised myself not to complain on any forums because I wanted to be a better person and hopefully this would make the support faster, easier and more pleasant but it turns out it didn’t and Pimax took it too far.
PIMAX READ THIS. KEEP YOUR PROMISE, YOU OFFERED ME A DEAL BECAUSE OF YOUR MISTAKE, I ACCEPTED IT AND THEN YOU BROKE IT BECAUSE THE SUM IS TOO LARGE???.
What made me write this is that they promised me a 100$ coupon if i was willing to keep the wrong headset they sent me and now they are saying 100$ coupon is too much but they can offer me a 100$ coupon if i buy the new 8K model.
Making a long story short:
It started last year in august, my headset stopped working so they sent me a replacement, It went pretty fast. They said “Please help control the freight under US50$. We could also reimbursement the delivery cost by your PayPal account”.
I had a 5K+ but paid 200$ more so they would send me a 5K XR. They did but it was defective (scratched lenses). I had to pay shipping for that one as well and for my original one. Then I waited for more than a month to get the next replacement. This one I had to pay VAT for, jippie.
When I got the new headset I noticed they sent me a 5K+ even though I paid 200$ extra for the 5K XR. This was because the first guy had resigned so a new person took up my case and didn’t read the history of our chat properly. After I wrote again saying they sent the wrong product he answered he would ask the team if they could send a new one, he went radio silence for 2 weeks and then replied
"I am sorry for the delay and mistake.
I’d like to apply to you for a refund of $200? At present, 5K + can support 120Hz, while 5K XR is not yet available.
Would you consider keeping 5K? If you consider keeping 5K+, in compensation for sending the wrong product, I offer you a $100 coupon that you can buy Pimax own products and accessories at the store. Thank you for your support.
This was November 12th 2019.
I answered him and accepted the deal but then there was radio silence till January 15th 2020. Now a new person had taken up my case. The person told me Pimax would give me the 100$ coupon and pay me back 200$ that I had paid extra for the 5k XR that I never got.
At the end of January the person wrote “We will send the coupon and refund to you after the Chinese New Year.” I had written SEVERAL times before “what about the shipping and vat? you should at least pay the shipping” but the person never answered it until 13 February and said “Please send me the receipt of the shipping fee and VAT receipt, tracking number.I will apply refund for you.” As late as March they finally answered but this time it was a new person. So I’ve had 4 people so far handling my case.
The new person refunded finally the 200$ but not the cost for the shipping nor the VAT. The person told me that the cost for the shipping and VAT is too big even though it’s their fault for sending out faulty products. I agreed that they didn’t have to pay the VAT. I asked what about the 100$ coupon? The person said that the 100$ coupon is too much and offered me a 100$ coupon if I buy the new 8K model.
I don’t like to be angry but Jesus Christ, can’t you just give me the 100$ coupon that 2 supports promised me as a compensation because YOU guys sent me the wrong product? This feels like a big bitch slap on my face.
Can you please just think this over and maybe keep 1 promise? I’ve been understanding, nice to all the supports (Yes i’ve probably gotten a bit more impatience, but that’s because you guys don’t make it easy) but now you’ve stepped over the line, dammit, look what you have made me do, I never wanted ending up writing something like this.