No response in over 2 weeks for support ticket 21635

I have the issue of flicking white pixels due to the cable problems
My support ticket is 21635.
Got a response asking for evidence which I sent straight away with my address details for sending the replacement but haven’t heard anything since, which was over 2 weeks ago now.

Hello Bradliam,

We will forward your ticket number to our Customer Service team, they will contact you shortly.
Please spare us some time.

Have a nice day.

Sincerely,
Quorra.Pimax

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