So, to hijack this thread, I’ve got an issue which is faintly comparable - Pimax Support asked me about the GPU driver, firmware and PiTool versions, but when their suggestion to update the firmware/drivers didn’t resolve the issue they responded with the infamous “Oh, I just see you’re out of warranty; we can’t help you anymore but - wanna buy a new headset ?”…
Actually I am fairly relaxed - after all, this is the loaner unit, I am glad that I sold off my 5K+ last year which I actually owned… but it would be nice to be able to use the 8K (until I have to return it) now that I had to wait till a couple of weeks ago until I finally received the base stations from Pimax.
Actually it is two issues:
- There is a horizontal permanent banding, probably since PiTool updated the firmware the last time. I didn’t notice it immediatelly because in Elite Dangerous, which I played mostly, it is not as noticable due to the dark background in the game. You can see it on both eyes. The two pictures show it – this is actually when the 8K is not really showing any picture yet but these bands are also visible in the applications when being used:
- There is another issue which is that the picture can be good when I don’t move the head, but as soon as I start to move it, there will be horizontal lines:
It is difficult to capture it in a photo (I took screen shots from a video I made with my iPhone) - here I move my head:
While this is how it looks when it is still – no such lines.