Opening support tickets

So with all the website changes where do you open a ticket now?
I can view my old ticket in several places but I cannot see a button to open a new one anywhere.

Try here

https://store.pimaxvr.com/helpdesk/order-support-1/submit

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Hello Dan,

Thank you so much for sharing the link.
Appreciate that.

Sincerely,
Quorra.Pimax

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Hello Jaysm,

Please kindly go to Support,you’ll find the form,fill it up and raise the ticket.

Sincerely,
Quorra.Pimax

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I submitted a ticket to ask for a refund coupon for my 10 meter cable so I could use it when I upgrade to an 8kx and I received my coupon code within an hour . Good job @PimaxQuorra

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Hello Formatter,

Our pleasure! Appreciate your support towards us!
Thank you for choosing Pimax.

Shoutout to Formatter! :smiling_face_with_three_hearts::smiling_face_with_three_hearts:

Sincerely,
Quorra.Pimax

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others were lucky, my ticket is left unanswered for quite a while (#21,664)
any chance to push for people dealing with it?

@PimaxQuorra

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Added our champ Pimaxquorra to your post.

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Hello Noro,

Will forward your ticket to our CS team. They will contact with shortly,
And please take note that they will only response on the ticket system, not via mailing.

Sincerely,
Quorra.Pimax

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