We received white flicking dots feedback over the last period of time. After studied the returned headsets and cables,we find the root cause is the cable’s quality issue,there were about 20% cables in the 51st shipment didn’t work well (the total number of faulty cables is close to 300 PCS)
To solve this issue permanently,we have required our supplier to optimize the manufacture process and the QA test standard. At the same time, for those faulty cables we would provide timely and properly replacement service.Backers don’t need to upload pictures or videos for confirming issue.we will send new cable directly after received the SUPEN tickets
Our headset after-sale service has official path to accept and solved.
Here are the procedure:
1.Please apply your request to service desk: https://pimaxvr.com/pages/feedback
2.We will arrange the shipment after confirmed your issue.
3. You can check tracking number by checking your SUPEN and find the delivery status
Thanks for your support