Non 202 users also have refresh rate issues.
My headset is SN204 and I can only use 90hz. Can you use 65hz? Lucky you, I can’t.
I can select 65hz and I can select 120hz and the headset will restart and Pitool will pretend than my headset has been changed. In 120hz it even forces the smaller 120hz FOV’s on me. But the refresh rate of the headset doesn’t actually change and my games still run at 90fps or at 45fps with motion smoothing on which also isn’t smooth.
Now I’m not suggesting you should not also have the same full functionality I should have but I am saying the issues are not limited to 202 owners. I can also select 120hz, yes I do get an image but I don’t get 120hz and all I get is a new FOV option slightly smaller than Normal in 90hz and framed horribly with partially clipped flat sides.
I fear 202 owners will get 110hz working before I get any option other than 90hz as Pimax who I tagged in my thread have not responded to my simple question even though they have been replying in other threads. So since my question was “can I expect to see a fix anytime soon?” I guess their silence is my answer.
In my case they are aware of the issue as they mentioned in the release notes when 5700 compatibility was finally provided
Amd 5700 Compatibility:
Note Only supports max refresh Rate. Lower Refresh rates has display issues.
But as I said, I also don’t get the max refresh rate of 120hz, I only can use 90hz so even the notes were not accurate.
All that said I am happy they released it broken so I can at least partially use my headset. I hope they are working on fixing the issue to get the other refresh rates working. I’m most likely going to have to create a ticket for this as my forum post has remained unanswered as I had expected a fix to have been provided already.
This unfortunately is the con of Pimax ownership and IMO a potential red flag against spending premium dollars on the new Vision series. Premium products need to be backed by premium support. The people at Pimax seem genuine and when they get around to it they seem genuinely interested in doing the right thing and providing a good product but the company seems to be very small and struggling. They seem to be stretching themselves too thin and as an outside observer I can only imagine they have financial issues to need to both focus on all these new products and at outrageous prices. One would hope they would be focussed on making sure their current products function as advertised at least and perhaps one day they will but there does not seem to be the same urgency to fix issues with their existing products as there is to both develop new products and deliver products underdeveloped before the issues are ironed out. And everything on preorder. I can only suspect they are a company that is struggling to keep their head above water.
I was asked to provide an honest review on Amazon and in return I would be provided a protective sleeve.However I am afraid my honest review would be harmful to Pimax. I’ve been trying to wait to post a review until after they provide advertised functionality so my review can be a positive one. At the moment there are some significant positives such as the FOV that I love and think is amazing but there are some major negatives I would have to point out as well that Pimax could fix any day. I’d just like to know if they are working on it and if it is expected soon and even then I could remain more positive.
At the moment I have selectively recommended the Pimax to a few people and said very positive things about it with warnings also about possible issues they could have and the Pimax experience and I tell people who may be interested to research on this forum specifically looking for any issues with particular headsets and any compatibility issues with the hardware they own and the games they play but no one should have to do this for a premium priced product. I also mention that Pimax is more of a project headset, less refined and needs tinkering, may need modifying and most importantly may require an adaptation period. I can imagine this recommendation itself might be enough to turn people off. The last thing many consumers want to do when they are buying the most expensive product of its type on the market is need to work or wait to get it to function correctly.
And yet IMO I don’t want to use any other VR headset outside of the Pimax product line because no one else is offering a comparable FOV. But if another manufacturer released a headset with the same FOV as the Pimax in Normal mode, I imagine I’d switch in a flash and would not look back.
Sorry for the rant. I understand your frustration but it isn’t just you 202 owners who are frustrated.
As for why they released 120hz with issues. I expect it is related to typical Chinese business practices. 120hz is no doubt designed to compete directly with the Index. It is very common for Chinese businesses to act in a way for an immediate gain with no regard to long term loss even if the potential long term loss is much greater. So it is no surprise to me they would release 120hz because they know it works for some people with no regard for the damage it might cause. While we may think that even if they feel the need to release it urgently it would have been better to release 120hz as a partial release with clear notation citing the conditions it will work in and with it not available as an option for others by performing a simple hardware check. And we may think it would be best for them to express their desire to bring this same experience to all users but over a staged rollout. I would think it would be better for them to deliver on advertised functionality before advertising new functionality and also before the new function is working correctly for all users. But as a Westerner we don’t think the same. This is the well known issue that we all potentially face when buying products from China. many companies just don’t have the same business ethics and practices we are familiar with as a minimum standard of conduct. Of course we have typically paid more for better quality and better service locally but in this case we are paying more for something that is unfinished, unrefined and poorly supported. Again the personal support is good when they can help you but offset by situations such as this.
Pimax have expressed a desire to improve. I can only hope they take that commitment more seriously than just words and back it with actions by responding to the feedback and customer concerns. Unfortunately I am not seeing an improvement when my question is being ignored by the reps who are tagged in it.