We are updating the status of the shipment, where it was affected by the epidermic. We have the final decision on all these shipments. Please kindly read through it, if got further questions, please don’t hesitate to PM us.
We have finished most of the orders, but still left less than 5% that not included new order.
If you placed an order before 31/12/2019, and haven’t receive any parcel, please kindly send us a PM/open a ticket. We will help you to trace down the status and make sure it will reach your doorstep as soon as possible.
The parcel has arrived at Marseille, but unfortunately the local EMS has been affected and stopped most of the services. We are now deliver the parcel from HongKong Warehouse by FedEx IP to your doorstep. It will takes 3-5 working days to reach EU region based on FedEx’s estimates, but we predict the lead time is going to delay.
If you prefer to wait for weeks and get the shipment from Marseille. Please contact with our support.
Due to the previous logistic service provider have been suspended, and after all evaluation by the team, we assigned FedEx IP to deliver the parcels. It shall takes 3-5 working days for Canada, Australia and New Zealand, and 1-2 working days to Japan. This will be the normal lead time, it might be extend for few days, due to the epidermic has restricted the number of air freight per day.
KS Base Station Advance Deliver.
The team is now working out to shift all the backstage data back to Odoo. For the 37backers who requested to have advance deliver of base station, we will make the shipment first.
The base station will be ship from US warehouse.
The epidermic situation has affected the EU logistic line, so we are planning to ship it directly from HongKong Warehouse, but it might linked with Customs Tax.
To those who wanted to avoid tarrif, we prefer transfer a batch of base stations to Marseille then only start the distribution.
The sole base station shipment originated from HongKong Warehouse.
We are now preparing the proposal for the manufacturer to evaluate. They will help us to evaluate on the design, hardware and lead time. For more update, will be release once the evaluation is done by them.
Have a nice day.
Your Pimax Team.