Quorra Team for customer support

Sorry for the inconvenience.

Record your questions. I will record the questions that need to be confirmed in forum today, and I will reply to you after confirmation tomorrow.

Thanks for your understanding.

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Others have had luck using universal power adapters. I believe they just need to provide 3A, but someone with a Pimax can confirm.

Thanks @DrWilken

But Pimax would not even supply me with the spec of the power adaptor, its ok getting the right power output but you also need the correct adaptor plug size and parity, which i dont know.

Even a lot of cheap products from China give you a power supply that is for all EU countries now, thats apart from HTC, TOMTOM etc etc, why Pimax have chosen to go to may different power supplies is just bad planning.

KraitPhantom

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Found the thread I had in mind with the power adapter here.

Lots of universal power adapters let’s You choose polarity and of course comes with different plug sizes.

That’s the whole idea :wink:

As mentioned in the thread it’s apparently 12V/2A, so get at least that if You decide to buy a universal adapter.

Here’s a few pictures of the plug.

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Wb @Matthew.Xu :smiley: Very nice!

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@KraitPhantom
Here’s the 5k+ adapter spec:
12vdc, 2.0a max output, 3.5mm external (~1.3 internal), Standard polarity (positive on inside)





Easy to source

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Awesome contribution, for the replacement power unit go with ATLEAST that 2 amps, or 2000 mA, to be safe. Too much amps wont hurt, but too low or too high voltage will.

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@Virtualmisterl if you have the possibility or will to, please measure the current draw too.
Edit. My bet is around 800mA

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That’s a very easy to source power supply. I don’t understand why Pimax would say differently.

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@TrevorVR I’m happy to check this but I need to dig out my other multimeter (in my shed somewhere) as i cant check DC current on this one.
I will see If i can find it tomorrow

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Hi @Virtualmisterl

Thank you very much for that information.

It seems the FU version (2 pin) is easy enough to get hold of, but the FB (uk) model not as easy.
The power and amps should be easy enough to source, but its making sure it has the correct adapter.
Once i finnish work today i will do some web searching and will see if i can find a replacement.

and for those interested here was Pimax reply when i asked them about the spec of the power supply.

We just confirmed with our supplier of power adapter who said that it’s little hard to purchase a reasonable power adapter locally, but he suggested that you’d better purchase a " travel plug adapter" similar as this one:

Once again not answering the question asked, and just pointing to a cheap and not a great solution

KraitPhantom

Can you send me your backer number and email address via private message .
I need these two information to check the record.Thank you ~

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@anon74848233 is Pimax having issues supplying UK type plugs ?
If that is the case i don’t mind getting one with european plug.
Thanks

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@Jean-Mehdi

I dont think so mate (or hope not)

I’m still trying to get my 8K sorted after i gave the 5K they sent me in error to another backer all those weeks ago lol

KraitPhantom

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yeah i remember that story lol…
Feel sorry, you should have kept it until getting your 8k imo.
Hope you get it sorted soon, if the issue is the plug it’s better letting them know that we don’t care :slight_smile:

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To be honest mate you was second on that list that Pimax had.
You may not have felt so sorry for me then lol :stuck_out_tongue:

I have sent Dallas an email and will wait and see what he says.
But on Pimax track record if there was a shortage i dont think they would tell us.
Paying £10 to get an adaptor and your headset weeks or months earlier, yea i think we would all take the EU one

KraitPhantom

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I wonder if this one would work, it says the plug is 3.5mm x 1.3mm not 1.35mm

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I do know i was second on that list at that time but its fine :slight_smile:

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Most likely will as the female plug’s connector is kinda spring loaded.

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I have not heard back from Dallas yet so dont know the situation of my headset, so im stioll looking incase, also there have been a couple of dead power supplies so i will keep looking.

I have found a few that have an angled plug and from what i remember of the 5K was it might cause issues plugging into the adaptor plug/lead.

I have found this company though that do web/ebay and amazon

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