(RESOLVED)10m cable for Pimax 8K Discussion

[Dennis]

Hi,

I contacted support yesterday to ensure that my extra face cushion and the 10m cable for the 8K (which I pledged additionally during Kickstarter) will be shipped together with either the Basestations/Controllers or the preordered 8KX to save shipping.

I got the reply that the 10m cable is not in production anymore and a store voucher was offered in return.

I wonder if anybody ever received the 10m cable, maybe I only missed it?

I planned to use the 8K as large room scale device once the 8KX arrive, so this would be quite unfortunate. Does anybody know how long the 2-in-1 cable measures which will be currently offered in the store? Does anybody succesfully extended the standard 8K cable?

Cheers,
Dennis

@PimaxQuorra

[Pimel]

Be aware that the ‘store credit’ is actually a one-time use voucher,

If you buy something worth less than the voucher, they take the remaining value too. So you need to buy beyond the vouchers worth and give them even more money if you don’t want to lose money.

[Yen]

sniff… I bought my 8Kx without using it… well I will use it in eyetracking or wireless hehe Thanks for the info

[Heliosurge]

That needs to be looked at. Added pimaxquorra to your post.

Also cancelling the 10m cable should also be a proper update.

[Pimel]

That was confirmed by them in my other post

@PimaxQuorra

The coupon can be used for one time only, for example, if you going to spend it to get a $35 silicon sleeve, the remaining balance won’t be transfer to your account as a store credit.
The coupon is not a store wallet.

I think nobody expects this so I have started warning people.

[Heliosurge]

Agreed good to warn folks. On the coupon nature.

[DrWilken]

@Dennis

Does anybody know how long the 2-in-1 cable measures which will be currently offered in the store? Does anybody succesfully extended the standard 8K cable?

It’s ~ 5m (same cable as 5K+) and both the USB and DP can be extended fairly easy (with 5m passive extension cables).

There are several threads on the topic, but I can tell You what I’m using on my 5K+ as the amount of data transferred should be the same (as the up-scaling in the 8K is done in the headset).

There is some info here:

Pimax 5k plus: USB and Display port extensions that work / extra power adapters?

This topic has been discussed extensively… https://community.openmr.ai/search?context=topic&context_id=18477&q=Cable%20extension&skip_context=true Anyway, I’m using a DeLock 4K 60Hz 5m DisplayPort extension cable without issues. For USB I’m using an active cable but it shouldn’t be needed if Your ports can deliver. It’s a Deltaco USB2 EX5 (5m). I haven’t extended the power cable as I’m just using an extension cord but those have also been discussed somewhere on these forums. EDI…

[Quadrophenia]

Any answer to anyone receiving this cable?

I was looking forward to getting one of these.

[peteo]

@Heliosurge

Agreed good to warn folks. On the coupon nature.

Pimax, always finding ways to steal your money. Leaves all of us shaking our heads.

[Heliosurge]

@peteo

Agreed good to warn folks. On the coupon nature.

Pimax, always finding ways to steal your money. Leaves all of us shaking our heads.

No if that was the case Pimaxquorra wouldn’t have detailed it is not a store wallet. I would imagine one could raise a ticket to have a new coupon code issued for unused amount. But that needs to be clarified.

@PimaxQuorra

[Heliosurge]

I believe I recall your situation with stuck at customs. Please send @PimaxQuorra a pm to get this elevated.

[jeroen]

Thanks Dan i have allready done that.

[Dennis]

Thanks, I will follow your recommendations and will ask for a paypal refund because currently there are no interesting articles in the shop with the wireless and eyetracking module not beeing released yet. I think both will be also third party so maybe these vouchers can not be used for them.

[peteo]

@Heliosurge

No if that was the case Pimaxquorra wouldn’t have detailed it is not a store wallet

I paid $100 extra for my 5k+ because of the “downgrade” recommendation from pimax. They gave us $100 coupon which in reality is a credit. I should still have the rest of the amount if I buy something that is less than $100. That’s how a credit works. By the way it sounds pimax is not doing that. If that’s not the case then please correct. Anything less and pimax is stealing money.

[Heliosurge]

Atm they are using “coupon” to apply credits. So simply put this puts more work on pimax as they don’t have a wallet system in place.

So another words at present you need to monitor your transaction if your buying something under valued.

Ie use code take ss file ticket for coupon of remaining value.

But needs to be verified. So forewarned atm means don’t buy something less than coupon value.

@PimaxQuorra

[mindscan]

That is why i ordered 2 comfort kits with it. Didn’t find anything else to use the 100 bucks for.

[Flinnt]

Haha pimax, facepalm. And people wonder why a lot of media just ignore them or laugh at them.
Anything less than a refund for the cable is a scam.
Coupons are a scam. Can’t use more than one at a time in their store, if you buy less than the coupon amount you forfeit the rest, can’t buy ‘3rd party’ items…which leaves you with bits of foam as your ‘choice’.
I was lied to and scammed out of the 8k-5k+ difference. I don’t want your stinking coupons I want my money back or the cable.
They’re so far beyond a joke but I’ll forever laugh at the cluster-f they are. Get some entertainment value from laughing at them at least.

[peteo]

@Heliosurge

Ie use code take ss file ticket for coupon of remaining value.

So this definitely needs some one from pimax to confirm that you can open a ticket to get the remaining amount. This thread here makes that sound like a no

Coupon value after smaller buy

Hello Pimel, Here we go to answer your question. The coupon can be used for one time only, for example, if you going to spend it to get a $35 silicon sleeve, the remaining balance won’t be transfer to your account as a store credit. The coupon is not a store wallet. Have a nice day. Sincerely, Quorra.Pimax

[PimaxQuorra]

Hello Dennis,

Yes, we haven’t produce the 10m cable for the mean time, and it will switch back to the normal 5m cable (previously used at 5K). Both the USB and DP can be extended with another 5m passive extension cables.

Sincerely,
Quorra.Pimax

[TOOOOHKA]

It really sounds like backers gave 3-year interest-free loan for Pimax.