Hi Matthew thanks for responding.
First, please understand I am not trying to make a demand that would injure Pimax’s contractual obligations to Valve (or whoever the producer may be)
I understand Pimax does not produce the base station and that the company cannot control the cost of the unit (to Pimax). I also understand that Pimax is now claiming they will not sell the base station as a stand alone item.
However we were told that the base stations, if sold in a package would be different. The deposit is $300- presumably some of that reflects cost of base stations, some of that reflects cost of controllers and of course profit. Why lock our credit out of this purchase? The cost of the base stations are only a fraction of the total cost. At one point it sounded like we could use the credits to buy controllers, so why we can’t use the credits for controller+base station seems very deceptive.
Furthermore I was told the hand tracking deposit (which I paid $100) could also be used for add ons (which at the time of the Kickstarter included the base stations as a standalone item). Going by what Pimax has told me, I now have $200 I don’t really know what to do with.
Pimax first mislead us in saying we could purchase the base station as an add on. All the other add-ons are still allegedly for sale as stand alone items- it was never made clear that there was some exception about the base stations. Many of us made our plan to purchase later in reliance of this. So we were mislead again when the base station (without warning) no longer counted as an add on. Then when Pimax set the condition that the base station could be sold as a package, they again revoke our ability to use the credit.
The remaining places where we can use this credit is incredibly limited. All I want at this point is a functional headset. I would rather not buy base stations twice, and frankly I was hoping to support Pimax by purchasing theirs. I should also add that it was not clarified to me that the base stations were necessary for full positional tracking until AFTER the close of the campaign. With all of the talk about the laser tracking I had misunderstood that base stations were necessary to the controllers, not the headset.
There are a number of backers on this forum who are stuck in one way or another- either without access to the V2 base stations, or who may end up with an unusable/undesired combination of components. For those of us who have credits with the company, we are now being forced to literally leave money on the table and use other funds to purchase this hardware. I hope Robin Weng understands why some of us are very upset about this. Robin seems like a person who cares about the outreach/message of this company, so I think it’s reasonable that he approaches this issue with the community directly.
By refusing my credited funds I really don’t know what to say. It makes me want to stop dealing with this company. I am not happy to say it, but I don’t know what else to do.