It’s a shame how Pimax deals with these kind of issues.
Just as with the cracked housing. Claiming there are no cracks because “they have the real numbers”. How did they obtain those numbers? Did they visit every Pimax owner and check their headset themselves? Many people don’t even notice some small cracks. Did they send some survey to everyone? Most people certainly won’t RMA their headset because of some small cracks. You’d probably have to multiply the number of RMAs because of cracks by 100 to be in the right ball park of cracked headsets.
But back to topic: Distortion on the Pimax is very real. There is some distortion on any VR headset, not just Pimax. Many people don’t notice it, because they are focused on other things. It’s not the first thing you notice when you try out a headset and some people never notice it at all because their brains automatically ignore it (that’s a good thing). Asking people, especially the ones who’ve never used a Pimax headset before, if they can see distortion after 5min of usage, without even explaining what to look for in and what “distortion” can mean, is not a good benchmark for measuring if your headset produces lots of distortion.
Here’s a question for everyone, who doesn’t see any distortion at all (according to Pimax, the vast majority of people):
You look at some object in real life, preferably not a very close one. Then you start turning your head up, down, sideways, round movements etc. but keep focusing the object with your eyes. The object doesn’t change its shape at all. If it’s too close, it might change a bit, because of the different angles you’re looking at it.
Now do the same thing in a Pimax headset, for example, look at the moon in the Pimax home environment. A perfectly round circle. When you turn around your head, does it stay a perfectly round circle or does it become slightly oval / pulled apart / compressed depending on where on the headset it is being displayed?
Could also someone from Pimax, like @SweViver or @PimaxUSA do this and confirm if it’s always perfectly round to them or if it’s just something they don’t notice during normal usage?
This would be useful to find out, if it’s just an individual perception issue, or an issue with some Pimax headsets.