I am backer 646. I backed a 5Kplus back then.
I choose to opt in on the discounted 8Kplus with deluxe audio strap.
A year ago I got my 8Kplus - It was unusable because the foampad was way to thick, my eyes were not near enough the lenses and it was just distortion heaven.
So I asked Pimax for a thin foampad - they promised to send me one. After a few months (yeah its Pimax time again…) and they told me they don’t have thin foampads anymore in the store. Ok, so my 8Kplus stayed useless for me.
A few months afterwards still in 2020 I asked about the deluxe audio strap and where its at. Testing, improving and so on…
November 2020 I asked again… the promised to send it out before end of the year. In January I asked again and they provided me with a Screenshot of the trackingnumber. OK it was on its way for more than a month, was in Switzerland and went back to China…
So I asked them about the shipping adress and turns out they got my name wrong - they used my forum nickname instead of my real one… don’t ask how that is possible after they sent me several headsets with my real correct name before.
Its always a Joan, a Shirley and an Apple (just stop with your english names already, you are chinese and thats totally fine, jesus) and the ladies have no idea what they are doing.
Today I got an Email - Ticket is closed. Why?
They told me I got my thinfoampad - which I did not and the Deluxe Audiostrap is still in testing phase, not manufactured yet.
Guys I am really laughing here. Its a year since I got my 8Kplus and its obsolete by now with all my other headsets like G2, Index etc. and I still can’t use the 8Kplus, still did not get my audiostrap and the ladies are just telling me whatever the want, sending obviously fake screenshots of items that are in testing phases for ages.
So stuff is missing for more than a year for an inital backer, meanwhile they release new headsets like all the time.
Well I lost hope in Pimax long ago but… isn’t this kind of a bad joke?