Support need to get there act together! [SOLVED]

I have been trying to access my account on the Pimax store, with no luck,either the
personnel are not reading replies or do not understand that there web IRL’S are not functioning.

#3525 Cannot log in to store account

Skellum

, reported about 24 hours ago

I need to see my purchase’s Urgently please

Emily Wang

, said about 23 hours ago

Hi Skellum,

Sorry for answer you late!

Here is link for can’t login in/order missing

Please check and contact with us if it’s still doesn’t working.

​Thank you for your support for Pimax

Pimax Service Team

Sara

Skellum

, said about 23 hours ago

It is still not working

Skellum

, said about 23 hours ago

Tried all suggestion’s ,still cannot access account.

Skellum

, said about 19 hours ago

500: Internal Server Error

Tried all URL’S http://backer.pimaxvr.com/web/login?db=pimaxodoo-erp-pimax-459416&login=skellum%40yahoo.com

And

Both have 500:Internal Server Error !!!

Emily Wang

, said about 7 hours ago

Hi Skellum,

We send you an invite Email to your backer Email.

Have you received it?

You can reset your password and log in. Please try it.

Pimax Service Team

Emily

Skellum

No luck still cannot get in to my account, said about 5 hours ago

I am still waiting to check my account,PLEASE fix this problem now.

Skellum

, said 1 minute ago

Hi Emily,

I have responded to your invite email yesterday :-

500: Internal Server Error

Tried all URL’S http://backer.pimaxvr.com/web/login?db=pimaxodoo-erp-pimax-459416&login=skellum%40yahoo.com

And

Both have 500:Internal Server Error !!!

Can someone please help @PimaxQuorra sorry to put this onto you mate,
but you seem to be the only one getting our queries sorted
Thanks

1 Like

Hello Skellum,

For backer upgrade plan - https://backer.pimaxvr.com/web/login

For other order inqueries - https://www.pimax.com/account/login / https://store.pimaxvr.com/web/login

Please try on these 3 URLS.

Sincerely,
Quorra.Pimax

https://backer.pimaxvr.com/web/login--- comes up with 500 “internal server error”

https://www.pimax.com/account/login--- comes up with incorrect log in/email

https://store.pimaxvr.com/web/login--- comes up with 500 “internal server error”

No luck Quorra

This one works for me.
https://backer.pimaxvr.com/web/login

Thanks for your reply,I am still getting the 500 Internal server error something is
wrong with there system

I still am unable to access my account on either Backer page or Pimax store page
Both have 500:Internal Server Error !!! this is going on 8 days without being fixed?

#3525 @PimaxQuorra

Hello,

Could you please try to log in via backer.pimaxvr.com
Our colleague has tried it just now with several accounts, and it worked fine.
And we checked the server, it was running good.

Sincerely,
Quorra.Pimax

G’Day Quorra,
I can open the web page,but when I try to log on I get “Internal server error”
so some problem with the log on.

All fixed thanks guy’s and Quorra,new password has fixed the problem.
Cheers :smiley:

2 Likes