My order SO5690. It was placed 4 November. On December Pimax added P4K owners to upgrade program. So I asked Pimax for 150$ refund. Sally answer was:
I’m Sally from Pimax customer service team.
Please don’t worry,i applying a refund for you,so i need cancel your order frist.Please do not modify your order.We will help you to restore this order after the refund is successful and you can still keep your original order/wait list.
After refund and restore order on 27 December date on order page still was 4 November
Yesterday I asked email@example.com about tracking number and this was his answer:
Sorry for the late reply, i checked your order, it was placed at 27th, Dec.
because we ship the order according to the order time, i think you may need to wait a little longer, but don’t be worry, all 8K PLUS order will ship out before our spring festival holiday.
And now I not see my orders at Account page
I think I’lll cancel my order and get full refund. I’m tired with you Pimax. There is something that you can do good/right?