I will ask for a refund of the Eye tracking module after i write this review.
The reasons are many
It simply dosent work properbly.
First of all the installation “quick start” does actual not cover all nessesary steps to make the product work… They forgot to illustrate and write that you have to cut in the thin plastik mask to allow cables though the mask els it wont fit. Such information would have been incredible nice to read on the shop page, dont you think ? . Second i think its incredible stupid by pimax that we need an extension cable out of the 8kx mask all the way arround to attack the usb cable to the lower part of the vr headset… Actual i kind of wonder… where should i attach my hand tracking if there is no empty usb input in the helmet anymore… hmmmmmm junk design could it be that hard to make a usb connector inside the top of the mask for easy plug and play kind of thing… ;-(
Also the eye tracking glasses mounting system is pure junk… you install two round metal pieced arround your glasses ( on the glass by the way ) and then there are some small magnets or plastik spikes build into the eye tracking module that are supposed to keep it in place… well not really it sit kind of loose and can get loose if you move your head fast… ( the eye tracking not the metal frame ). I sit here and think who came up with such a bad design. ;-(
It is NOT obvious that after you install the eye tracking module that you have to look on the main page of pitool and that a new text below the image of the vr headset need to be pressed to download the software for the product. I am sure many users will not know this. AND it only show IF you have your lighthouse turned on ( in my case ) its not enough to just turn on the headset.
After you have installed the software then many users get stuck again… They dont know they have to right click a new icon near the clock on the desktop and select calibration.
3). Calibration… Well this is the part that make me really angry. When i put on the VR headset the calibration do not work i just had two black screens with a red dot that dissapear… It took me 1-2 houres to figure out why and this is my solution… The Eye tracking do NOT track my eyes when i have the mask on, but ONLY when i hold the VR headset in my hands 1cm from my face. ( wtf )
When i do this it can track my eyes and I can after several attempts complete the eye tracking calibration.
After this i end up on the test page where there are like 10 circles where you can see your eyes movement and what you are looking at… in my case its lagging allot and eye movement is wrong basicly its not working and totaly worthless.
And by the way there is a firmware avaliable on the forum but NO CODE to unzip or install it.
How incredible stubid is that.!
I have owned the pimax 4k 5k+ and now 8kx and to be honest im so incredible tired of pimax.
Every time there are issues or delays and products not working out of the box and im far from the only one saying this. ( and pimax is actively using sensorship to hide bad reviews ( that is my impression in general about all products ).
Every time i have to read on the forum and read other peoples advice to just get the products working or downloading drivers that have issues and bugs.
Every time talking to the pimax support is a nightmare and every time as a consumer im the one paying the price.
Even when i sometimes ask for a refund i dont get 100% of my money back since pimax take a fee for refunding… come on guys you are the ones that sell faulty products we the consumers want a 100% refund its not fair that we loose money buying “broken” hardware or hardware and software that have bugs and missing features from day one. + shipping costs.
( example my 8kx are missing the loudspeakers they wasent in the box… it turned out pimax have not yet produced them. And the 8kx strap on system is produced with a wrong angle making it fit badly on peoples head ( the rear of the strap on system is to high on the rear of your head… they do offer a metal hindge you can install ( when they send it ) that should allow you to change the angle of the strap on stystem but its still a bit like "really do i AGAIN have to bother with this crap of things not fitting or working out of the box ). AND no matter what if you dont want to use pimax build in loudspeakers or microphone and put on a headset it wont fit since the frame is to big and block them from sitting properbly… its a bad design.
And finaly the build in microphone of the 8kx is terrible. ( but the 8kx lenses are great and tracking is great, and new facial mask is great except the headset fog up all the time ).
All in all i am tired of pimax.!!! hopefully in 2022 other vr headsets will surpass pimax, im finished buying your products.
I have desided to ask for a 100% refund of my eye tracking module since it dosent work + a free new facial mask for the my 8kx that i had to cut 1x2cm out of to actual mount the eye tracking module.
If i am not gona get a 100% refund including shipping cost im gona make a really nice video out my thoughts about pimax though the years. Im sure that gona be entertaining for pimax.
I am also thinking about asking for a refund of the 8kx… Image is great, but the reast of the headset is not good enough for the price asked.! and im missing things that have not even been produced yet… just saying its not good enough.!