Tracking Issues April 2020

Tracking Issues April 2020
0

Date:
Issue Title:
Description:


HMD Model:
First 3 Numbers Serial:
Pitool Version:
HMD Firmware:
Tracking:


System Info

  • Windows Version:
  • CPU:
  • RAM:
  • Motherboard:
  • GPU Model:
  • GPU Driver:
  • SteamVR Version:
  • Oculus Version:

Attachments (Pics/Video etc…)

This post is a wiki please copy and fill in

6 Likes

Date: April 1st, 2020
Issue Title: Tracking Issue with Index Controllers and Pimax headset
Description: When playing any game, but most specifically Beat Saber, both my controllers will lose tracking for split seconds then come back. Sometimes it will go out of the map for as long as 5 seconds and come back. It’s easier to reproduce this bug with fast-playing games like Beat Saber and Creed: Rise of glory.

HMD Model: 5k+
First 3 Numbers Serial: 203
Pitool Version: 1.0.1.258
HMD Firmware: 255
Tracking: 2x LH 1.0 / 12 feet appart in diagonal / 7 Feet High

System Info

  • Windows Version : Windows 10
  • CPU: i7-2700k
  • RAM: 16Gb DDR3
  • Motherboard: Gigabyte z68x-ud3h-b3
  • GPU Model: EVGA RTX 2080
  • GPU Driver: 445.75
  • SteamVR Version: 1.11.4
  • Oculus Version: None

Attachments (Pics/Video etc…)

3 Likes

Date: April 1st, 2020
Issue Title: Tracking Issue with Index Controllers and Pimax headset
Description: When playing any game my left index controller will lose tracking for about a half second then come back. This happens approximately once per minute or two minutes. I have no issues with the vive controllers, or with index controllers with my vive.

Pimax 5k+ 203 series
LH 1.0 (x2)
Valve Index Controllers purchased this month from Valve (march 2020)
SteamVR: 1.10.32
Pimax FW: .255
PiTool: .258

CPU: Ryzen 5 3600
GPU: RTX 2070 super, MSI Ventus
Ram: 16 GB 3200Mhz DDR4
Motherboard: MSI B350 Gaming plus, have used external USB for the HMD as well
OS: Windows 10 Pro 64Bit
Sound Card: Focusrite Scarlett 18i20, though normally off during VR use

Obviously I haven’t had the controllers long, since I’ve just recently received them before the release of Alyx. I first noticed this issue in skyrim, have adjusted my BS physically, blocked all reflective surfaces, played with USB etc. Confident that this is an issue with pimax software/hardware

4 Likes

Date: April 1st, 2020
Issue Title: Index Controllers intermittent tracking
Description: Mostly when playing Beat Saber, controllers will freeze in position and rest orientation to point forward. Tracking resumes after half second. Happens to both controllers.

HMD Model: Pimax 5K+
First 3 Numbers Serial: 203
Pitool Version: V1.0.1.258
HMD Firmware: V2.1.255.263
Tracking: 2* Lighthouse 2.0 7ft high, 12ft diagonal

System Info

  • Windows Version : Windows 10 1909
  • CPU: i7 6700K
  • RAM: 32GB Corsair Vengence 3200
  • Motherboard: Gigabyte GA Gaming 5
  • GPU Model: EVGA RTX 2080TI XC
  • GPU Driver: 445.75
  • SteamVR Version: 1.10.32
  • Oculus Version: N/A

Have covered surfaces, removed/re-paired controllers, removed other wireless devices. Controllers track fine when connected to headset via USB-C.

Finally found a way to record… Ignore nvidia stuff. See the controller flicking back and forth. My hand is not moving by my side

4 Likes

Date: April 1st, 2020
Issue Title: Tracking Issue with Index Controllers and Pimax headset
Description: Same issues with tracking…no matter what i do.
seems only fixed when plugging my controller to my PC…
went through 3 left index controllers and 4 right ones.

Def the headset, been happening to me since i got them.


Tried to capture the issues i been having, some of it does not appear and got tired of trying to capture it.
Main issues, if the controllers are under the headset, my hands will open and close(lose signal)
It is not stable when NOT looking at the controller, If the controllers are at my waist or near my chest.
it will also lose tracking or just straight up freeze and not move(making a fist on me)

Pimax 5k+ 203 series
LH 1.0 (x2)
Valve Index Controllers (originally bought mine in nov)
SteamVR: 1.10.32
Pimax FW: .255
PiTool: .258

CPU: Intel Core i7-4790k @ 4.6GHZ
GPU: MSI GeForce RTX 2080 SEA HAWK X (OC)
Ram: Corsair Vengeance Pro 16GB DDR3 2400mhz
Motherboard: ASUS MAXIMUS VII HERO Z97
Liquid Cooler: Corsairs H100i
OS: Windows 10 Pro 1909
Sound Card: Sound BlasterX AE-5
GPU Driver: 445.75

4 Likes

Hi,this is alex, could you please send me the full SN to my e-mail to help me reproduce the tracking issue? and please check your firmware of the controllers.

My e-mail address: Alex.liu@pimaxvr.com

4 Likes

Date: April 1st, 2020
Issue Title: Index Controllers intermittent tracking
Description: Same flinny75 description copy: Mostly when playing Beat Saber, controllers will freeze in position and rest orientation to point forward. Tracking resumes after half second. Happens to both controllers.
And Add in Alyx when move with joy Im have random stops and random haptic feedback pulses. When connect one controller via USB-C in headset works perfect, Beat Saber same.

HMD Model: Pimax 5K+
First 3 Numbers Serial: 203
Pitool Version: V1.0.1.258
HMD Firmware: V2.1.255.263
Tracking: 2* Lighthouse 1.0

System Info

  • Windows Version : Windows 10 1909
  • CPU: i7 9900K
  • RAM: 16GB Corsair Vengence 3200
  • Motherboard: Gigabyte Z390
  • GPU Model: GTX 1080
  • GPU Driver: 445.75
  • SteamVR Version: 1.10.32
  • Oculus Version: N/A

Same here “Have covered surfaces, removed/re-paired controllers, removed other wireless devices. Controllers track fine when connected to headset via USB-C.”

  • Index Controllers FW uptaded.

INFO: Apparently a single controller works perfectly, but when there are 2, the tracking errors start. the only temporary solution is to connect one via usb-c. This issue need absolute priority to fix.

2 Likes

Date: April 2nd, 2020
Issue Title: Tracking Issue with Index Controllers and Pimax headset
Description: Controllers start glitching out (freeze for a second or change angle\rotation\position) after playing for around 2 hours. Turning Controllers Off an back On does not help.

HMD Model: 5k+
First 3 Numbers Serial: 202
Pitool Version: V1.0.1.255
HMD Firmware: V2.1.255.262
Tracking: Lighthouse 1.0 (x2)

System Info

  • Windows Version : Windows 10 1809
  • CPU: Intel i9-9900k
  • RAM: 4x8GB G.Skill Trident Z DDR4-3600 CL15
  • Motherboard: ASRock Z390 TAICHI S1151
  • GPU Model: Gigabyte GeForce RTX 2080 Ti Gaming OC 11G
  • GPU Driver: 441.87
  • SteamVR Version: 1.10.32 (1584924836)
  • Oculus Version: -

Attachments (Pics/Video etc…)

5 Likes

Date: April 2st, 2020
Issue Title: Index Controllers intermittent tracking
Description: Mostly when playing Beat Saber, controllers will freeze in position and rest orientation to point forward. Tracking resumes after half second. Happens to both controllers. It usually happens after 5-10 minutes. Happens maybe after 30 minutes when playing any other game which makes it unplayable.

HMD Model: Pimax 5K+
First 3 Numbers Serial: 203
Pitool Version: V1.0.1.258
HMD Firmware: V2.1.255.255
Tracking: 2* Lighthouse 2.0

System Info

  • Windows Version : Windows 10 18362
  • CPU: i7 8086K, tried without overclock as well.
  • RAM: 16GB
  • Motherboard: Z370
  • GPU Model: GTX 1080 TI
  • GPU Driver: 441.87
  • SteamVR Version: 1.10.32
  • Oculus Version: N/A

Covered any reflective surface. With and without bright light in the house. Tried using one controller which seems to work good but using both makes the tracking issues appear. Works good with both controllers connected to the computer with USB C.

3 Likes

Date: Apr 2, 2020
Issue Title: Tracking issues with index controllers
Description: Every once in a while, my controllers will lose tracking and fly about a foot away before coming back (over about half a second), this occurs intermittently and i can’t replicate it though it does seem to occur more often when i have sensors pressed down eg: gripping something. I’ve eliminated all possible sources of interference as per Valve’s suggestion.

HMD Model: 5k+
First 3 Numbers Serial: 203
Pitool Version: 1.0.1.258
HMD Firmware: 2.1.255.255
Tracking: 2x Lighthouse 1.0

System Info

  • Windows Version : 10 v1903
  • CPU: Ryzen 2700x
  • RAM: Corsair Dominator 2x16gb @2666mhz
  • Motherboard: Gigabyte AORUS X470 Ultra
  • GPU Model: Geforce RTX 2080
  • GPU Driver: 442.74
  • SteamVR Version: latest as of this post
  • Oculus Version: n/a
1 Like

Date: 1. April 2020
Issue Title: Index Controller loose tracking with Pimax 5K+
Description: During long sessions of Half Life Alyx, i noticed that my left Index Controller looses tracking for about 0,5s before plopping back in. [see post linked above for more info]

HMD Model: 5K+
First 3 Numbers Serial: 203
Pitool Version: 1.0.1.255
HMD Firmware: V2.1.255.255
Tracking: 2x LH 1.0 | 4 Meters diagonal

System Info

  • Windows Version : 10
  • CPU: Ryzen 7 1700
  • RAM: 16GB DDR3 3200Mhz
  • Motherboard: Fatal1ty AB350 Gaming-ITX/ac
  • GPU Model: GTX 1080
  • GPU Driver: 445.75
  • SteamVR Version: 1.10
  • Oculus Version:

Also i found out holding the left controller very close to the headset make the disconnects shorter.

2 Likes

Hi , everyone
I used the index contorlls on my PC for one afternoon, except for the occasional tracking loss (possibly the positioning is blocked), it did not appear the issue.Do you use other bluetooth devices in your computer?

1 Like

No, my PC does not have Bluetooth

1 Like

Date: 3/4/2020
Issue Title: Tracking of controller issue
Description: Playing HL Alyx the controller will sometimes disappear and then re-appear. Sometimes it will drop to the floor in-game. I play seated, and don’t wave the controllers around a lot, but with only one lighthouse I suppose it could be losing line of sight somehow?


HMD Model: Pimax 8K BE
First 3 Numbers Serial: sticker on bottom has numbers worn off.
Pitool Version: V1.0.1.255 or 258
HMD Firmware: V2.1.255.255
Tracking: V1 lighthouse *1


System Info

  • Windows Version: Win 10
  • CPU: AMD Ryzen 7 3700X
  • RAM: 48Gig DDR4
  • Motherboard: MSI X570-A PRO (MS-7C37)
  • GPU Model: Nvidia Geforce RTX 2080-Ti
  • GPU Driver: 445.75
  • SteamVR Version: 1.10.32
  • Oculus Version: None

Attachments (Pics/Video etc…)

This post is a wiki please copy and fill in

1 Like

No bluetooth either.

Were you using a 5k+ 203 model like most of us?

Is there a usb bandwith monitoring tool that we could use to see if the problem really is bandwith related?

If everything is fine with both controllers wired to the headset it can’t be USB cause its going over the same wire to the PC. Its possible we might need a new firmware with better diagnostics for the steamVR dongles inside the headset

4 Likes

The tracking loss we mention is occasional - please check out vrmonitor.txt located in your steam folder: C:\Program Files (x86)\Steam\Logs\vrmonitor.txt. For me it is periodic, every 2 or 3 minutes the left controller disconnects for .5 seconds to 2 seconds, for me the controller is labelled (1). Occasionally the second controller loses tracking, but for me it’s rare. As others have mentioned, plugging in one controller with USB-C prevents the issue entirely.

Nope, No bluetooth at all is used.
I even tried getting a vive linkbox when this was going on 2 weeks ago, and i thought it might have interference still, So i disabled the built in one, So i don’t have anything else.
Tried everything i could think of, I don’t even have my Wifi on either for my router(don’t use it).

Why Pimax has some controller Compatibility issues with Index controller (Some Info)” tried this and only this solved the issue for now, but that just further proves our problems about bandwidth issues.

No bluetooth, no overclock, no wifi.

Thought you might want to know. This bug report is about Valve Index controller tracking issues with the Pimax.