Video Judder/Studder Dec 2019 & Q1 2020

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Date: Dec 18 2019
Issue Title: Video Judder (this case special Topic)
Description:
When Playing a variety of Games. Video studders. Cpu is spiking during this event. Pitool 132 doesn’t have this issue.

Aura Sync Software not installed.


HMD Model: 5k+
First 3 Numbers Serial: 123
Pitool Version: 245 (beta)
HMD Firmware: 255
Tracking: 3dof


System Info

  • Windows Version: W10 Pro (Build #)
  • CPU: r7 2700x (No OC)
  • RAM: 16g Ddr4 3200 Corsair
  • Motherboard: Asus Aura b450-I
  • GPU Model: Zotac 1080ti
  • GPU Driver: Version x.xx
  • SteamVR Version: x.xx (non beta)
  • Oculus Version: x.xx (non beta)

Attachments (Pics/Video etc…)

6 Likes

Date: 2019-12-20
Issue Title: Stutter
Description: Stutter in pitools newer than 144 (= 180, 197, 245)

HMD Model: 5K+
First 3 Numbers Serial: 202
Pitool Version: 245 (also 197, 180)
HMD Firmware: 255
Tracking: 2x Lighthouse v1.0

System Info

  • Windows Version: 10 Home (1909 build 18363.535)
  • CPU: 8700K
  • RAM: 16GB 3800MHz
  • Motherboard: AsRock extreme 4 z370
  • GPU Model: GeForce 2080Ti
  • GPU Driver: 441.66 WHQL
  • SteamVR Version: not beta (1.9.13)
  • Oculus Version: none
    I don’t use any additional software for LED control.
    I have tried changing USB ports.
    I tried changing CPU affinity with Process Lasso.
    I don’t use Smart Smoothing and FFR.

There is visible stutter in image displayed in HMD panels.
The stutter is very annoying, distracting. Every pitool after 144 has the stutter. It is game independent, the stutter is visible even in the basic play space in steamvr, when you start steamvr and there are the circles on the floor and ceiling. It is also visible in pimax home (the starter pimax screen).
There are many posts about this in threads about pitools 180, 197.
It seems that it started after pimax changed something about the gpu utilization bug in pitool.

@Alex.liu @PimaxVR @PimaxUSA @Matthew.Xu @Konger

What is pimax doing to fix the stuttering ?
When is this going to be fixed ?

3 Likes

we will add a slider control the gpu useage to solve this issue.

12 Likes

Great, thank you for answering.
When can we expect the solution (new pitool) ?

1 Like

Date: 2019-12-20
Issue Title: Stutter
Description: Stutter in pitools newer than 144; in 180, 197. 245 does not work for 5K+ SN 204.

HMD Model: 5K+
First 3 Numbers Serial: 204
Pitool Version: 197
HMD Firmware: 255
Tracking: 2x Lighthouse v1.0

System Info

  • Windows Version: Win 10 Pro 1909
  • CPU: i7 7700K
  • RAM: 16GB 3200MHz
  • Motherboard: AsRock Z270 Fatal1ty Gaming K6
  • GPU Model: MSI RTX2080ti Trio X Gaming
  • GPU Driver: 441.41 release
  • SteamVR Version: All channels, Release and Beta
  • Oculus Version: none
    I don’t use additional software for LED control.
    I have changed USB ports. All USB ports are 3.0 or 3.1, there are no USB 2.0 ports.
    I optimized CPU affinity with Prio as well, but it did not help.
    I don’t use Smart Smoothing or FFR.
2 Likes

Date: 2019-12-22
Issue Title: Stutter
Description: Stutter in Pitools newer than 144 (= 180, 197, 245)

HMD Model: 5K+
First 3 Numbers Serial: 202
Pitool Version: 245 (also 197, 180)
HMD Firmware: 255
Tracking: 1x Lighthouse v1.0

System Info

  • Windows Version: 10 Pro (1809 build 17763.914)
  • CPU: Intel i9-9900K (no OC)
  • RAM: 32GB Corsair Vengeance LPX 3200MHz (no OC)
  • Motherboard: Gigabyte Z390 AORUS MASTER
  • GPU Model: Asus RTX 2080Ti Strix (no OC)
  • GPU Driver: 441.66 WHQL (always used the latest NVIDIA WHQL drivers)
  • SteamVR Version: not beta (1.9.15)
  • Oculus Version: none

Did a clean install of Pitool 245 (uninstalled old version, rebooted, deleted Pimax folders under C:\Users\user\AppData\Local, LocalLow, Roaming and C:\ProgramData, and installed new version).

Not using any RGP LED control software. Have tried changing USB ports. Tried changing CPU affinity but this does not help. Not using Smart Smoothing or FFR.

There is visible stutter seen in games, Steam VR test screen, the Pimax home planet scene etc. The stutter is very annoying, distracting. Every pitool after 144 has the stutter.

The stutter is visible in all refresh rate modes eg. 90Hz, 72Hz and 64Hz (currently no 120Hz available for the 5K+ S/N 202* owners :frowning_face:).

4 Likes

Date: 2019-12-25
Issue Title: Stutter
Description: Stutter in Pitools newer than 144 (= 180, 197, 245)

HMD Model: 5K+
First 3 Numbers Serial: 203
Pitool Version: 245 (also 197, 180)
HMD Firmware: 255
Tracking: 2x Lighthouse v1.0

I have two pcs that exhibit this issue so I’ll list both.

System Info 1

  • Windows Version: 10 Pro
  • CPU: Ryzen 5 1600
  • RAM: 16 GB 2666MHz
  • Motherboard: Asus prime A320I
  • GPU Model: GTX 1080 FE
  • GPU Driver: 441.66 WHQL (always used the latest NVIDIA WHQL drivers)
  • SteamVR Version: not beta (1.9.15)
  • Oculus Version: latest oculus version

System Info 2

  • Windows Version: 10 Pro
  • CPU: Ryzen 5 3600
  • RAM: 16 GB 3000MHz
  • Motherboard: MSI B350 gaming plus
  • GPU Model: RTX 2070 Super
  • GPU Driver: 441.66 WHQL (always used the latest NVIDIA WHQL drivers)
  • SteamVR Version: not beta (1.9.15)
  • Oculus Version: latest oculus version

The issue occurs on build 1 - which is a brand new pc and nvme ssd. No previous pitool installations, no RGB software (it is a mini itx build after all).

I have had the issue on my primary PC, build 2, ever since i updated beyond .132. The stutter displays itself almost as a tracking anomaly, or a vsync issue.

6 Likes

Date: Dec 31 2019
Issue Title: Video Judder
Description:
Random judder in-game, looks like it might be connected to high intensity scenes.
Aura Sync Software not installed.
I followed the purge instructions from SweViver (removing previous version completely), issue is still there

HMD Model: 5k+
First 3 Numbers Serial: 203
Pitool Version: 245 (beta)
HMD Firmware: 255
Tracking: 6dof (Lighthouse)

System Info

  • Windows Version : W10 Pro (Build 1809)
  • CPU: 8086K - 5.3GHz, no HT
  • RAM: 32g DDR4 3200 GSkill TridentZ
  • Motherboard: Aorus Pro Z390
  • GPU Model: Gainward 2080 Ti
  • GPU Driver: Version 418.?
  • SteamVR Version: latest non-beta (1.9.16)
2 Likes

A post was split to a new topic: Video Judder/Srudder?

@Alex.liu

Follow-up to my previous report:

Date: 2020-01-22
Issue Title: Stutter
Description: Stutter in pitools newer than 144 (= 180, 197, 245)
Pitool Version: 254_alpha
HMD Firmware: 262

GPU Driver: 442.01

  1. Thank you for the new pitool. I installed both new pitool 254_alpha and firmware 262.
  2. Unfortunately for me the stutter is still there. It is a bit better than before, but it still stutters. (but it helped to some other people)
  3. I tried Pimax Home and SteamVR starter space = stutter
  4. I tried disabling lighthouse tracking, but it did not help = It stutters even with the internal 3DOF. (I thought lighthouse tracking could cause the stutter)
  5. After installing pitool 144 the stutter is gone again (keeping the new firmware 262)
2 Likes