December 17th , 2020
Fiber-Optic 8KX 6M Display Cable Now Shipping
Our new fiber-optic cable is now shipping and if you have an order in place for this cable you should either already have your tracking number or you should receive it shortly.
For the current shipment, it will shipped in simple packaging, and the new packaging will be improved in the future.
If you wish to add this item to your cart, please proceed to our Pimax Store.
Eye Tracking Module Software and Firmware Update
We are currently in the process of testing the latest firmware and software updates for the eye tracking module accessory. This includes the new USB 2.0 compatible 120Hz refresh rate feature. If no additional bugs or issues are discovered we can release this version to the public. We expect to complete the testing within the next few days.
Hand Tracking for Pitool version 266
Some hand tracking module users have reported that the module cannot be detected when using Pitool version 266. While we have not yet been able to replicate this issue internally, we are further investigating this issue. In the meantime, if you are experiencing this issue please try rolling back to a previous version of Pitool and let us know your results.
Missing Backer Box Tracking Numbers
If you have updated your shipping address and still have not received your tracking number, then there is likely an issue with your address being rejected by one of our shipment partners.
If you are a Kickstarter backer who did not opt out please send a message to PimaxQuorra on OpenMR using this link: https://community.openmr.ai/u/pimaxquorra/summary (click the orange message button on the right).
Please use the following format to insure Quorra can quickly verify and update your shipping label manually.
Street Address with Apartment Number if any:
State or Province:
County if any:
Zip Code or Postal Code: